Digital delivery only
Everything sold by Rexo Prime AI Tool Shop is a digital product — premium AI and SaaS subscription accounts and licences. Nothing physical is ever posted or couriered to you. There is no shipping address, no tracking number and no delivery charge.
Delivery means one thing here: the credentials, licence key, activation link or invite for your product are shown to you on screen and saved to your order.
Automatic vs manual products
Every product page states whether it is automatic or manual. Check this before you buy, because the timeframe is different.
- Automatic products — delivered within seconds of the order going through. The details appear in your account and in the Telegram bot straight away. Most of the catalogue works this way.
- Manual products — fulfilled by hand by our team, typically within 24 hours. Many are much faster than that, but 24 hours is the honest working figure, not a marketing promise.
Where to find your credentials
Your purchases live in two places, and both show the same thing:
- The account area on rexoprime.com — open your orders and the delivered details are attached to the order.
- The Telegram bot — the same account and the same wallet, so your orders and delivered items are there too.
You can return to an order to view the details again. Treat them as private and keep your own copy somewhere safe.
Payment has to clear first
Prices are set and charged in USDT. BDT is shown alongside as a conversion for convenience at a pinned rate of 1 USDT = 130 BDT.
Nothing is delivered until your payment is confirmed. Depending on how you paid, there can be a short wait:
- USDT on BEP-20 or Polygon, and other crypto through NOWPayments — we wait for the network to confirm your transaction. This is usually a few minutes, but a congested network or a low fee can make it slower. Your deposit shows as pending until the confirmations complete.
- bKash — charged in BDT, with a 2% gateway fee added. It normally settles right away, but a bKash payment can sit as pending while the gateway settles it.
- Binance Pay — credited once the payment goes through, which is usually immediate.
Those are the payment methods we accept today. Once your top-up clears, the balance sits in your wallet and you spend it on products from there. An automatic product bought with wallet balance delivers straight away.
If a manual order is delayed or stock runs out
We resell subscriptions sourced from upstream suppliers, so occasionally an item is slower than usual or a supplier runs out.
- Your order stays pending — it is not silently cancelled and it is not lost.
- You can check its status at any time in your account or in the Telegram bot. If a manual order has been pending longer than a day, open a support ticket and we will tell you where it is.
- If we genuinely cannot fulfil the order, the amount goes back to your wallet balance and you can spend it on anything else in the shop.
Wallet balance is tied to your account and cannot be transferred to another account.
Give us the correct details
Some products are set up against an email address or a Telegram handle — an invite to a workspace or a seat on a plan, for example. Where the product asks for this, give the correct details.
If you supply a wrong or mistyped email or handle and the product is issued to it, that counts as delivered. We will help where we can, but a re-issue depends on the supplier and is not guaranteed. Double-check before you submit the order.
When delivery is complete
Delivery is complete once the credentials, key or access details have been shown on your order in your account or the Telegram bot, or once access has been issued to the email or Telegram handle you provided.
Digital goods are generally non-refundable once delivered, because credentials cannot be taken back. If something you received does not work, contact support quickly rather than buying it again — we would rather fix it.
Questions?
If an order has not arrived, is stuck pending, or the details you received do not work, get in touch. Open a support ticket from your account on rexoprime.com, or message us on Telegram at @darkness_2b. Include your order number so we can find it fast.