1. Support ticket (recommended)
The fastest channel — your order history, balance, and account info are right there so we don't have to ask for them. Sign in and open a ticket from your account.
2. Telegram bot
Message @rexoprimeshop_bot on Telegram — same account as the website, full chat history preserved, push notifications when we reply.
3. DMCA & legal
Send DMCA takedown notices, trademark complaints, or other legal notices via support ticket with the subject line DMCA Takedown Notice or Legal Notice. We will route them to the appropriate agent. See our DMCA & Copyright Policy for the format we expect.
4. Business / wholesale enquiries
If you're a reseller, content creator, or business wanting bulk pricing or API access, mention this in your ticket and we'll route it to our partnerships team.
Response times
- Support tickets & Telegram — under 1 hour during business hours, under 24 hours otherwise.
- Warranty replacements — usually issued within a few hours of ticket review.
- DMCA notices — reviewed within 48 hours.
- Refunds & withdrawals — processed by admin within 24 hours.
What to include
- Your order ID (for order issues).
- The Binance Pay order ID or chain Tx hash (for deposit issues).
- A clear description of what's happening — screenshots help.
- What you've already tried.